Customer Support
How Can We Help You?
The FastBridge Learning® customer support team is waiting to help you resolve your issue quickly and easily. Support hours are Monday to Friday, 6 am to 6 pm CST, excluding major holidays. For assistance, follow these steps:
24/7 Knowledge Base
The first place to check is the FAST Knowledge Base, available 24/7. We have a repository with 400 + articles and videos that will help answer just about any question you may have.
Watch the video if you have questions about how to locate the Knowledge Base.
Submit a Support Ticket or Email Help Desk
Within the Knowledge Base portal there is an option to submit a support ticket. You can also create a ticket for your account by emailing the help desk, help@fastbridge.org. Please provide as much information as you can concerning your question. By creating a ticket, our support specialists will be able to investigate the issue quickly and thoroughly.
Chat with a Customer Support Specialist
Within the lower right-hand corner of the Knowledge Base portal, there is an option to chat directly with a customer support specialist.
Give Us a Call
Last but not least, feel free to give us a call. However, you must have submitted a ticket first so that our support team can best support you.