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Customer Support

How Can We Help You?

The FastBridge Learning® customer support team is waiting to help you resolve your issue quickly and easily. Support hours are Monday to Friday, 6 am to 6 pm CST, excluding major holidays. For assistance, follow these steps:

24/7 Knowledge Base

The first place to check is the FAST Knowledge Base, available 24/7. We have a repository with 400 + articles and videos that will help answer just about any question you may have.

Watch the video if you have questions about how to locate the Knowledge Base. 

Submit a Support Ticket or Email Help Desk

Within the Knowledge Base portal there is an option to submit a support ticket. You can also create a ticket for your account by emailing the help desk, help@fastbridge.org. Please provide as much information as you can concerning your question. By creating a ticket, our support specialists will be able to investigate the issue quickly and thoroughly.

Chat with a Customer Support Specialist

Within the lower right-hand corner of the  Knowledge Base portal, there is an option to chat directly with a customer support specialist. 

Give Us a Call

Last but not least, feel free to give us a call. However, you must have submitted a ticket first so that our support team can best support you.

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